Debt Collection Systems

The WindyFlow system, designed for managing debt collection processes, is developed, enhanced, and offered jointly with AK Collection sp. z o.o., a company specialising in professional debt management and recovery services.

Depending on its configuration, WindyFlow enables comprehensive management and large-scale processing of receivables arising from additional charges issued in public transport, paid parking zones (PPZ), and private car parks.

The solution was designed using AK Collection’s many years of experience in receivables management for clients across various industries, including, in particular, more than three years of experience in conducting debt collection processes on behalf of a public transport authority in one of Poland’s largest cities.

Combining this operational experience with the technological expertise applied in the development of WindyFlow made it possible to create a solution that supports both efficient management of the entire receivables portfolio and effective recovery of claims from passengers who have been issued additional charges.

The system offers a range of modules with features including:

• automated registration and import of customer, debtor, and proceeding party data, including case data and electronic documents,
• automated generation of pre-litigation correspondence,
• automated generation of lawsuits and procedural documents,
• integration with EPU and bulk generation of claims within the Electronic Writ-of-Payment Proceedings,
• automated generation of enforcement applications,
• creation and generation of settlements and instalment schedules for cases,
• complaint management with automatic generation of correspondence,
• case balance management, including automated posting and import of payments based on banking files,
• management of data submitted to credit information bureaus.

Example WindyFlow system screens in a configuration supporting receivables arising from additional charges issued in paid parking zones (PPZ) and private car parks.

Example WindyFlow system screens in a configuration supporting receivables arising from additional charges issued in public transport.

Note! All passenger personal data shown in the WindyFlow system screenshots presented in the gallery is fictitious.

Advanced Filters and Data Access
Cases can be searched using filter fields available next to column names or by applying additional advanced filters. This enables users to quickly and precisely find the information they need.

Quick Identification of Debtors with Multiple Cases
Thanks to appropriate case indicators, users can immediately identify debtors who have more than one case registered in the system. A single click provides access to all cases associated with a given person, together with their current statuses. This supports comprehensive case handling, particularly when providing complete information about ongoing cases and the debtor’s total outstanding balance.

Complaint Management Module
One of the key features of WindyFlow is its complaint management module, which guides users through the entire complaint handling process. The system automates each stage, from registering the application, through verifying formal requirements, to issuing a positive or negative decision.

All correspondence generated during the process is created automatically based on predefined templates. However, users can still edit each document before saving and sending it.
The well-structured module and automation of key process stages provide comprehensive support for users and significantly reduce the time required to handle complaints.

Integration with KRD and BIG
The system is integrated with external credit information bureaus, enabling data to be submitted to the relevant registers in a simple and automated manner. This mechanism improves the efficiency of the debt recovery process.

Similarly, once an obligation has been settled or a payment has been recorded, the application automatically updates or removes the relevant information disclosed to the credit information bureau, while ensuring compliance with statutory deadlines.

Reporting Module

A key foundation of effective debt recovery is continuous access to accurate data and statistics.

The BEESSET system includes an analytical and reporting module that enables users to define and generate custom reports and KPI indicators. The solution supports operational teams in making fast, well-informed decisions at every stage of monitoring and debt collection.

Deployment Models and Technology

The software is available in two deployment models:

• On-premise – installation within the customer’s infrastructure, in accordance with the server, operating system, and application environment specifications defined by the supplier.
• SaaS (Software as a Service) – installation within the supplier’s environment or in a dedicated cloud environment.

Technical Support Service

In addition to delivering the debt collection system, we also provide technical support services. In addition to warranty coverage, the service includes:

• monitoring the correct operation of the system;
• troubleshooting and issue resolution;
• free system adaptations and updates resulting from changes in the legal or economic environment, such as changes to NBP interest rates or statutory interest rates.